Refund policy
Refund Policy
Last updated: September 23, 2026
At Prompt It, we want you to be completely happy with your purchase. That's why every order is covered by our 30-day satisfaction guarantee.
1. Our 30-Day Satisfaction Guarantee
If Prompt It doesn't meet your expectations, you can request a full refund within 30 days of your purchase date. No complicated conditions, no long explanations required.
2. What Is Refunded
Your refund includes the full amount you paid, including the activation fee and any add-ons (prompt packs, script templates, character packs) purchased with your order.
3. How to Request a Refund
Send an email to hello@trypromptit.com with:
- your order number;
- the email address used for the purchase;
- (optional) a short note about why the course wasn't right for you. Your feedback helps us improve.
We reply to every request within 2 business days.
4. How and When You'll Be Refunded
Approved refunds are issued to your original payment method. Depending on your bank or card provider, the money may take 5 to 10 business days to appear on your statement.
5. Digital Product
Prompt It is a digital product. Nothing is shipped, so there is nothing to return. Once a refund is issued, your access to the course and its files will be removed.
6. Exceptions
We may decline a refund request if:
- the request is made more than 30 days after the purchase date;
- there is clear evidence of abuse, such as repeated purchase-and-refund cycles or sharing or reselling the course content.
7. Duplicate or Accidental Orders
If you were charged twice or placed an order by mistake, contact us and we'll refund the duplicate order right away.
8. Contact Us
Questions about this policy? Email us at hello@trypromptit.com. We're real people and we actually reply